Suggestion Box And Feedback

If some part of our service is not the way you expect it, please speak with us OR complete a feedback/suggestion form and place in the gold suggestion box which sits in the waiting room.

Click here for our Feedback Form, or alternatively please email with your thoughts.

We are approachable and will take any steps necessary to improve the services we provide.

The doctor is always available to speak with you if you have a serious complaint or difficulty.

We believe that problems are best dealt with personally in this way. However. if you feel there is a problem you wish to take up outside, you may contact:

The Office of Health Ombudsman

Street Address:

George St

Mailing Address:

PO Box 13281

Phone: 133 646
Fax: (07) 3319 6350
Email: or

We listened to you and we are improving patient care

At Theodore Medical we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
What you told us
  1. Waiting Times
  1. Coffee and Tea

3. Friendlier Greeting By the Doctor

4. Regular Skin Checks

What we have done

The doctors at Theodore Medical try hard to keep to time. Providing the right care for patients takes time. The doctors pride themselves in investigating health issues and delivering the best care possible. 2018 Theodore Medical will have 5 doctors with 3 working most days. We hope this will help with waiting times whilst still delivering the time to provide a thorough review.

Theodore has three great coffee outlets. Xtreme Servo (adjacent to Theodore Medical); Theodore Home and Garden and Willows – (both in The Boulevard).

If you can’t get to these and would like a cuppa please ask our reception to make you one. A water cooler is available in the waiting room to help make your time more comfortable.